Our Solutions

The business solutions of the future are already running on our servers.

• Contact Center Solutions

  The success of our proprietary and specially developed integrated customer relationship system, which also fulfills the unique needs of international large corporations, made TcT the number one Contact Center solution provider in the region. Our freely configurable modules that can be adapted to our IT framework system manage the corporate customer communication channels in an integrated, transparent and adjustable system. Based on the precise knowledge of the unique needs of our partners and our professional experience spanning two decades we are the recognized Contact Center competence center of the region and our client management applications are in the forefront of industrial innovation.

  We were the first one to develop a CTI based sales system that controls and optimizes the process right from the telemarketing contact to the conclusion of the contract in each and every step. In a corporate setting, several of our value added modules - Process Control, Resource Management, Quality Control - are used independently of the Contact Center basic module.

• Business Process Analysis

  JobCTRL^® is an effective tool for increasing individual and corporate efficiency, the screening of work processes and the motivation of staff. The combination of the methodology, software and service ensures the transparency of all organizations in real time and can be deployed in any industry and work environment. We have created a system that identifies and documents work processes and time spent on a given task not based on a posterior declaration but in real time, thus rendering transparent the operation of all entities in a unique way.

  It is also able to measure complex processes in large corporation settings without requiring dedicated resources for this and without increasing the administration of employees. JobCTRL^® is not only a tool supported by company executives but is also widely accepted by employees as it ensures the objective appraisal of corporate and individual performance alike.

  demo video

  www.jobctrl.com

• Intelligent Building Automation

  In order to support energy management and building operation on a modern IT footing we have created a system that is unique even by global standards. The iBAU intelligent and adaptive building supervision system is an innovation that was implemented through the integration on a planning level of building supervision subsystems (engineering, electrical networks, building automation, facility management).

  The iBAU concept, currently unrivalled in the market, provides control spanning the entire process of real estate development and significant cost efficiency for investors, planners, and constructors, with the integrated building automation and the control also accessible from mobile devices, outstanding and unique comfort can be guaranteed to tenants. The potential of international utillization of iBAU is enhanced by the fact that our innovation is an advancement of the widely used Autodesk Revit planning environment.

  demo video

  download brochure

  www.ibau.hu

• Full service solutions for work administration

  We are applying the most advanced technologies and sensors thanks to which the JC360 solution for on-site workers (exclusively for stores, supermarkets, factory plants and construction sites) is not only a device but also comes with a fully integrated service package. JC360 is the solution to control and motivate your team, anytime from anywhere.

  The employees only need to wear a simple sensor on their uniform, everything else is completely automatic. JC360 is an integrated service through which you can track, measure and analyze what each employee does. You can measure and analyze your team’s performance with integrated service of JC360. One of the many benefits of using this unique innovative solution is that it also completely eliminates the need for spending time on work time administration.

  www.jc360.jobctrl.com

• Precision 3D Metal Printing with laser sintering procedure

  3D metal printing technology offers outstanding opportunities to enable a different theoretical and practical design approach than the traditional production and processing facilities in the production of tools and spare parts. Advancement of 3D Laser Sintering Technology represents an alternative to many current conservative production-development areas, 3D Printing makes possible higher form-freedom in matter of design.

  Components made of metal powder are not prototypes anymore, but ready to use machine parts, elements or tools. The production of decorative custom objects reveals a whole new aspect of the goldsmith profession, that was unknown until now, it broadens the boundaries of design creativity.

  General Electric hivatalos márkaképviselet

  A GE Aviaton az Additive megoldásaival világszínvonalú, a repülőipar és űrtechnológia legmagasabb minőségi és gyártási igényeket szolgálja ki. Cégünk nem csak alkalmazza, hanem hivatalos értékesítési partnerként forgalmazza, szervízeli és műszaki kérdésekben támogatja a GE Additive fém por alapú, lézer vagy elektronsugár rendszerű gépeit. Sok éves additív gyártástechnológia tapasztalatunkkal és a General Electric fejlesztői támogatásával szinte bármilyen additív gyártástechnológiai problémára megtaláljuk a választ.

  additive.tct.hu

• VoxCTRL^®

  We have developed the VoxCTRL module to meet the voice recording demands of our JobCTRL partners in various businesses. Its features effectively support the base module. VoxCTRL is fully integrated with JobCTRL's functions in task allocation, resource scheduling, work records, and reporting. Its features to search and listen to recorded conversations provide a new quality assurance tool to support customer services beyond JobCTRL's authentication service. Its features to search and listen to recorded conversations provide a new quality assurance tool to support customer services beyond JobCTRL's authentication service.

  The VoxCTRL module can be successfully used in many corporate and public administration services, where long-term and systematic retention of conversations is of utmost importance. This versatile and useful module is an integral complement to JobCTRL for measuring and verifying live speech tasks objectively.

  demo video

  download brochure

  www.voxctrl.tct.hu

• Consulting

  The TCT Group provides consulting services to small-, medium and large cap companies as well as governmental organizations in creating business strategy, discovering opportunities and developing optimal business solutions. We contribute to the companies’ future success through technological innovations, modern operations, automated work processes and motivated workforce. We work in business development, organization development, finance and marketing. Our consulting services cover the following areas:

  • Audits, quick analyses, transactional review of end-to-end processes
  • Efficiency improvement, function optimalization and automatization opportunities
  • Process planning and organisational consulting, analysis and optimisation of organisational activities and processes
  • Modelling and optimisation of industrial technologies and processes
  • Integration and optimum implementation of building management subsystems (mechanical engineering, electrical networks, building automation, facility management) at design level, development of intelligent building control
  • Optimisation of logistics processes
  • CRM implementation
  • Development of decision support systems, measurable enterprise, online enterprise IT and ERP systems
  • Development of employee incentive, performance appraisal and wage systems

Our clients

Where the TcT Group has already proven itself.